Booking Policies

Suite rates include double occupancy and a breakfast basket (no breakfast basket during the Covid-19 Pandemic) . There is a maximum occupancy of four overnight guests in each of our suites. Rates are quoted per night excluding tax (13.25%).

Prices may vary from outdated rates on other websites, and only rates as published on the hotel’s website are guaranteed. Only one discount or promotion can be applied at a time.

A 100% deposit will be charged to your credit card at the time of making your reservation. The balance will be charged to your card the day of your booking reservation.

All reservations must be guaranteed with a credit card regardless of how the final payment will be made. We accept MasterCard, Visa, Discover, and American Express credit cards and Gift Certificates. We do not accept out-of-town personal checks.

Check In/Check Out

Check-In is between 3:00 p.m. and 9:00 p.m. Arrangements for late arrivals should be made in advance with the hotel staff. Please, no calls or late arrivals after 9:00 p.m. Out of respect and courtesy of other hotel guests, no calls or late arrivals after 9:00 p.m, please.

Early arrivals are discouraged since our staff is busy turning the suites over from the previous night to insure everything is ready for your check-in at 3:00 p.m. A $50 fee will be assessed on the final bill for urgency and extra housekeeping preparations related to unexpected arrivals.

Check-out time is at 11:00 a.m.

Cancellation Policy

*Reservation Policies*

Non-cancelable, non-refundable. Full amount plus applicable tax due at time of booking. ALL SALES ARE FINAL

Making a reservation at a small boutique hotel with only seven suites is not the same as making a reservation at a typical, large hotel. Due to our small size, cancellations affect us significantly.

A last minute cancellation gives us little chance of re-booking a suite. For this reason, we uphold a very strict cancellation policy.

Guests are responsible for payment of all nights reserved regardless of their actual arrival or departure date.

No-shows are responsible for full payment of their entire reservation.

Any and all rescheduled reservations will require the full financial payment by the Guest, and the deposit is not transferrable to another stay. There are no exceptions to this policy including sickness, family emergencies, or weather related issues.

Individual guests within a group/full hotel booking are subject to the terms defined for a full hotel rental. If the number of suites drops below six from a rental that originates as a full hotel rental, the group’s reservation is still subject to the terms of a whole house booking.

Covid-19 Refund and Cancellation Policy

As The Kentucky Grand Hotel does hold a strict non-cancellation/ non refundable policy on all room/event bookings, we are understanding of the times people are enduring with the Covid-19 Pandemic. The Kentucky Grand Hotel will still operate under the non refundable policy, but The Kentucky Grand Hotel will credit the guest’s reservation for a future stay. Example: if guest cancels their (2) night stay, The Kentucky Grand Hotel will allow the guest to reschedule their (2) night stay at no additional cost. This offer is valid for (1) year of the original reservation date.

Owners Rights

The Kentucky Grand Hotel & Spa is privately owned and operated. Management reserves the right to refuse service to anyone. We will not be responsible for guest accidents or injury, or for the loss of money, jewelry, or valuables of any kind.

Property Issues

Any damages, stolen items, or broken items occurring during the stay will be the full financial responsibility of the guest, including anyone traveling with the guest. Any special clean-up resulting in damages caused by the guests will be charged to the credit card. Charges may need to be applied after guest departure as deemed necessary by management. Robe replacement cost is $125, sheets $100, and towel replacement cost is $25.

Please report all spills and damages to the front desk promptly.

Smoking and Candle Burning

To ensure the safety and comfort of all of our guests, we do not allow smoking, fireworks, or incense/candle burning in any of our guest suites. Hotel guests smoking anywhere in the building will be charged a minimum $250 fee to return the facility to a non-smoking status.

Guests, Children, and Pets

We cater to the comfort, privacy, and security of our registered guests. Guest visitors are only permitted on the property with prior hotel approval.

The Kentucky Grand Hotel & Spa is regarded as either a business executive destination or a quiet escape and romantic getaway for most of our guests, and we work hard to foster that environment. Persons not staying overnight at the hotel are not permitted in the hotel suites after 10 p.m.

We regret that we are not able to accommodate guest pets as we are not a pet friendly establishment. Service animals are permitted, owners are to give the hotel a 24 hour advance notice before their scheduled check in date, for the hotel to make the appropriate accommodations. When traveling with a service animal, according to the ADA, the hotel staff has the right to ask the following questions:

1.) Is your dog a service dog?

2.) What task does your service dog provide?

Upon any disturbances, animal mess or damages to the property caused by the service animal, The Kentucky Grand Hotel has the right to charge a minimum fine of $250 or more according to the damages caused. In addition, the hotel staff will not and is also by law, not required to help perform any tasks with such animal. This includes taking the animal to relief itself, taking the animal for walks, feeding, handling and etc. The service dog must be under control of such owner at ALL TIMES, whether this is by leash, hand gestures or voice control, the animal cannot be unruly and if is, the guest and the service dog will be asked to leave with no refund for their stay. If an incident occurs to where the service animal is acting unruly or causes harm/injury to another guest within the building, The Kentucky Grand Hotel is not reliable for any injury or damages. THE OWNER OF SUCH ANIMAL WILL BE 100% RELIABLE FOR ANY INCIDENTS OR INJURY CAUSED.


Wedding Night Stays & Other Visitors

If you are booking a stay for your wedding night, please be advised that our guest suites, common areas and grounds are for our registered guests only. Booking a reservation for a stay does not entitle a bride or groom’s (or any booking guest) family and friends to use any guest suite or any part of the hotel or grounds for bridal party wedding preparations and photographs without Management approval and will incur the appropriate fees. Bridal parties leasing the space at the hotel will not be charged a fee for limited photography, but the time and location must first be approved by Management.

Photography & Outside Guests

We commonly receive requests from non-guests to use the hotel for photography shoots. We do not allow outside photographers to take photographs inside the building without prior permission of Management. A $100/hour fee for use of the hotel will be charged and payable at the end of the session. To insure privacy, photographs of any of our guests are not permitted without their prior written permission.

Massage Appointments

The hotel recommends that you call to make your massage appointments with as much advance notice as possible. Appointments must be cancelled 48 hours in advance to avoid the full charge.