Hotel Operations Update: We are thrilled to begin welcoming our valued guests back at The Kentucky Grand Hotel and Spa with overnight accommodations.
The Bluegrass Restaurant and The Derby Piano Bar will not reopen until further notice. Please ask the front desk for dinner accommodations within the Bowling Green area.
In anticipation of welcoming guests back to The Kentucky Grand Hotel and Spa, we have had several dedicated cleaning and sanitation crews attending to every facility within the building. Moving forward, we will staff a dedicated Sanitation Specialist at our facility, whose entire focus will be to continually clean and sanitize surfaces between guests.
The Kentucky Grand Hotel team has been closely monitoring recommendations from the CDC and guidelines from the State of Kentucky to develop our new operational procedures. We are are also fortunate to have access to support and resources from a wide array of national organizations and suppliers including AutoChlor hygiene technologies and much more. We understand that this information is fluid, and we will continue to evolve our practices to ensure everyone in your party has a safe and enjoyable stay.
For your safety during the Covid-19 Pandemic, we have implemented an automatic check out policy. There is no longer a need to visit the front desk. Simply leave your suite by 11:00 AM CT and we will email you a receipt. If you have any questions, you can call or text us at (270) 779-8988 during our revised office hours. Our staffing operations have been limited to keep you and our staff members safe. Much like an AirBnB site, you simply check in and check out with very little interaction with a staff member.
We are committed to creating an environment that will keep our guests and team member healthy. We will be making some adjustments around the hotel out of respect for the well-being of our guests. Please take a moment to read some important information about the changes we have implemented at our establishment.
Covid-19 Pandemic Refund and Cancellation Policy
As The Kentucky Grand Hotel does hold a strict non-cancellation/ non refundable policy on all room/event bookings, we are understanding of the times people are enduring. The Kentucky Grand Hotel will still operate under the non refundable policy, but The Kentucky Grand Hotel will credit the guest’s reservation for a future stay. Example: if guest cancels their (2) night stay, The Kentucky Grand Hotel will allow the guest to reschedule their (2) night stay at no additional cost. This offer is valid for (1) year of the original reservation date.
STEP 1: ADAPTED CHECK-IN PROCESS
Upon your arrival, please only have 1 member of your party go to the front-desk to check-in. We have taken steps to reduce the number of items handed to you at check-in. Your key will be sanitized in front of you before you receive the hotel access key. The front-desk attendant will also write down your room code on our check-in sheet of paper. Front-desk attendants will be on limited hourly bases during your stay. In the age of Covid-19, it has never been easier to check in and check out of The Kentucky Grand Hotel. For your safety, to avoid as much face-to=face contact, there is no longer the need to stop by the front desk while checking out. Simply leave your suite and we will email you a receipt. If you have any questions, feel free to call us at 270-779-8988 and we will be happy to assist you or answer any questions.
STEP 2: DISINFECTED HOTEL ROOMS
We can assure you that our team of housekeeping professionals are committed to your safety and we guarantee that all touch points in your suite have been sanitized by EPA-Registered, hospital grade disinfectant. These surfaces include light switches, doorknobs, tables, countertops, handles, remotes, sinks, toilets, and faucets. Once your room has been thoroughly cleaned from top to bottom by our cleaning professionals, no one will access your room until after your departure (expect in urgent maintenance situations). We are also suspending stay-over service. If you are staying multiple nights with us and need additional linens or toiletries, please call the front desk and we will gladly set these items outside your suite.
STEP 3: SOCIAL DISTANCING ACROSS THE HOTEL
We will be practicing Social Distancing throughout the resort. Please be mindful of all physical distancing requirements throughout the hotel, observing all posted signage including social distancing markers on the floor to serve as guides of where to stand.
STEP 4: ENSURING OUR TEAM’S SAFETY
Members of our team will be wearing additional protective equipment. We are providing access to PPE to all of our team members. We are taking steps to ensure these barriers keep a safe distance between our staff and our guests, but you can rest assured that our staff will continue to provide you with top-notch service.
- No breakfast deliveries
- Only two passengers on the elevator at a time.
- No hotel room service. However, our sister, Mariah’s, is located directly across the street. They will deliver room service. Simply call them at (270) 846-0020 and give them your name and suite number and they will deliver your food to you.
- The Derby Piano Bar is closed until Further Notice
- The Bluegrass Restaurant is closed until further notice
- During office hours, a hotel staff member can offer cocktails only.
STEP 5: REDUCING NON-ESSENTIAL CONTACT
We will continue to reduce transmissions by removing various touchpoints throughout our resort. For the safety of our guests and associates, we have temporarily stopped our bell service and luggage storage. We ask that guests store their luggage inside their vehicles until their room is ready or after they check out of their guest room.
STEP 6: SANITIZATION STATIONS
We are providing sanitation supplies for your use at a number of sanitizer stations throughout our resort. We ask that you please sanitize frequently during your stay.
STEP 7: WE’RE HERE TO HELP
We are incredibly excited to welcome you & your family back to The Kentucky Grand Hotel . While we encourage all of our guests to evaluate their personal health & their risk of exposure, our entire team has been educated on new policies and procedures to maintain the safest and cleanest environment we can possibly provide. For the safety of our team members and guests, we ask that persons who recently experienced symptoms associated with COVID-19 make the decision to visit us at a later date. These potential symptoms include a fever over 100.1, a dry cough, or a loss of taste & smell. Please visit the CDC’s website for more information on possible symptoms.
Please remember that as we take all of the necessary precautions, there will be some limitations to the services we can provide. We appreciate your understanding and patience as we adjust to this new normal.
On behalf of the entire The Kentucky Grand Hotel family, we are so grateful for our loyal guests and look forward to your visit. See you soon!